Effective: April 1, 2020
Cooey Health, Inc. on its own behalf and on behalf of its affiliates and/or wholly owned subsidiaries including but not limited to Cooey Technologies, Inc. (collectively referred to as “Cooey Health”, “Cooey”, “we”, “us”, or “our”), Cooey Health makes certain telehealth related information available to you and/or facilitates your access to telehealth (or telemedicine) and expert medical services, and access to various types of health care information and information about our services (“Cooey Health Services”). Cooey Health owns and operates (i) various publicly-available websites, including without limitation, www.cooeyhealth.com, www.mycooey.com, www.cooey.co.in(collectively, “Websites”) and (ii) various web-based and mobile applications that require you to create an account in order to use a Cooey Health Service (collectively, “Platforms”). Through these Websites and Platforms we offer various online services that enable users or visitors to the Websites and Platforms (“you” or “Visitors”) to receive access to Cooey Health Services.
Cooey understands that privacy of information is of great importance to our Visitors.
Services provided by Cooey Health includes information acquired from third-party sources and which is bound by their respective privacy policies.
By accessing or using the Website and/or Platform after such changes are posted you agree to all such changes.
COLLECTION OF INFORMATION
Either Cooey Health or a third party vendor on behalf of Cooey Health may automatically collect information while Visitors browse or use the Websites and/or Platforms. We may collect such information by tracking, or asking a third party vendor to track, your click-stream activity when such information is not tied to a user ID through the use of “cookie” technology or by tracking internet protocol (IP) addresses, as explained below.
Because we want our Websites and/or Platforms to better serve Visitors’ needs, we collect some basic information about Visitors and their devices, including, but not limited to:
HOW WE USE PERSONAL INFORMATION
Personal Information is information that can be used to identify you (such as your name, address or credit card number, and the identities of your emergency contacts), and other information about you that is linked to information that can be used to identify you, such as information about your location or physical condition that we receive with an alert from devices- health devices, tablets, phones- in your possession.
We will use Personal Information to provide our Cooey Health Services to you. This includes:
We will disclose Personal Information about you to others-
If you subscribe to our service, you will have the ability to allow others access to your online profile. We do not control this access, and anyone to whom you allow access will be able to see all the information in your profile.
We may also share personal information about you with contractors and service providers who help us operate our Cooey Health Services, or who provide services to you in conjunction with our Cooey Health Services. These may include, for example, contractors who provide cellular service for our devices, staff our call centers, host or manage our user database or technology systems, provide customer support, and help us track and analyze the use of our Cooey Health Services. Third-party service providers (such as our cellular service provider) may collect information about your use of their services. We are not responsible for the activities of third parties, or for their compliance with their own privacy policies.
Please remember that we do not control the use of your information by third parties. You can opt out by reaching us at email@example.com, and stating that you would like to opt out, but opting out will not affect information we have already shared.
We reserve the right to use and disclose information that is not personal information without restriction. This is information that cannot reasonably be used to identify you, or that would require access to other information that is not publicly available in order to identify you. It includes, for example, usage information, aggregated information, and location information that does not identify you.
THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 (HIPAA)
Cooey Health is not a health care provider, and is not a covered entity under HIPAA. If you participate in the Cooey Health’s remote patient care programs, and if your medical provider is a covered entity under HIPAA, Cooey Health acts as a HIPAA “business associate” of your medical provider. Business associates are not covered entities under HIPAA, but are required to maintain the privacy and security of health information that they create, receive or maintain on behalf of the covered provider. These requirements are contained in a business associate agreement between us and your provider.
If you participate in the Cooey Health’s remote patient care programs, Cooey Health makes the health-related information that we receive from your health devices available to your medical provider to enable him or her to monitor your health. If your medical provider is a HIPAA covered entity, we treat individually identifiable health information we receive from you for the remote patient care programs as protected under our business associate agreement with your physician. Our business associate agreement restricts the way we can use and disclose protected health information that we receive for the remote patient care programs. In general, we can use and disclose that information only—
To provide services to your medical provider
We may also de-identify your health information or aggregate it with other users’ health information so that it does not identify you personally, and we may use and disclose the de-identified or aggregated information without restriction.
While we protect the privacy of Personal Information that is identifiable in the manner described in this policy, we are not required to comply with HIPAA or our HIPAA business associate agreements for information that we receive from customers otherwise than through their participation in the Cooey Health’s remote patient care program.
We incorporate safeguards to help protect and secure your personal information. However, no data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information is completely secure. We cannot ensure the security of any information you transmit to us, and you use our service and provide us with your information at your own risk.
YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION
Amendment. You have a right to request that Cooey amend or delete the Personal Information it collects from your use of the Websites and/or Platform if you believe it is incorrect or incomplete, and you may request an amendment or deletion for as long as the Personal Information is retained by Cooey. You must submit your request in writing to Cooey and provide a reason to support the requested amendment. Cooey may, under certain circumstances, deny your request by sending you a written notice of denial.
HOW TO CONTACT US?
Questions or comments regarding this Policy should be submitted to the Cooey Health President by electronic means as follows: firstname.lastname@example.org